Your therapist will select the appropriate type and length of appointment to meet your needs. New appointments are usually 60 minutes. Review appointments may be shorter and will be charged accordingly. Appointments are made in the name of a specified client, and are not transferable.
Our costs are advertised on our website and may change from time to time. If you are unsure of the cost or type of appointment then it is your responsibility to ask us at the time of booking your appointment. Costs of any equipment you wish to purchase from us is not included in the appointment price.
Arriving at the Clinic
We do not have a receptionist, so please take a seat in the waiting room on arrival. We operate a prompt schedule and will aim to see you at the time of your appointment. A late arrival will mean that your time is reduced, but you may still be charged the full price of treatment. If you arrive late for your appointment then we will try to see you if possible, but if you are more than 10 minutes late then it is possible that you may need to reschedule.
Results of Treatment
At Yasp we strive to offer you effective, evidence based therapy in order to meet your agreed goals. However, we recognise that many different factors can impact on personal outcomes, and we make no guarantees regarding the outcomes of treatments.
The physiotherapist may ask you to remove items of clothing, e.g. shirt, but they will not ask you to remove your underwear. If you have a leg problem then you may wish to bring shorts to change into. If you have a neck or arm problem then you may wish to wear a vest.
Please turn mobile phones to silent during class sessions.
Mobile phones may be used during individual treatment sessions, however please be aware that their use during an appointment will reduce the amount of treatment time available.
Payment is due in full on the day of each individual appointment.
Payment for blocks of class sessions is due in advance and class bookings are not confirmed until payment is received.
We accept cash, cheques, Mastercard, Visa, Applepay and Maestro. We do not accept American Express.
To cancel an appointment please call 01595 747074 leaving a message with your full name, therapist’s name, and the date and time of the appointment to be cancelled. Please call as soon as you know that you need to cancel in order to allow us to rebook the slot.
If, due to unforeseen circumstances, we have to cancel your appointment we will use the contact details that you have provided. It is your responsibility to let us know if your contact details change. If possible we will offer you an alternative, e.g. an appointment at a similar time with a different therapist. If this is not acceptable to you or is not possible then we will offer you an appointment with your therapist at the first available opportunity. We take no responsibility for the cost of travel to cancelled appointments or for any other associated costs.
Yasp strictly adheres to the Data Protection Act 1998, which sets rules for the processing of personal information. This applies to both manual and computer records. Clients have a right to access information held about them either electronically or in paper format. Clients who wish to obtain this information will need to contact Principal Physiotherapist Margaret Gear by email on firstname.lastname@example.org or by letter to: Margaret Gear, Principal Physiotherapist, Yasp, Main Street, Scalloway, Shetland. ZE1 0TR. There will be an applicable administrative change of up to £50. For further details please see Yasp’s privacy statement.
Yasp is committed to maintaining strict confidentiality. This means that patient information is accessed only on a strict need to know basis, and everyone with access to patient information is aware of their responsibilities under the Data Protection Act 1998, and under Yasp’s policies and procedures. For further details please see Yasp’s privacy statement.
Yasp requires client consent for both processing client data and for treatment. The client signature on the self referral form or the initial assessment form confirms that the client has read and understood the terms and conditions and that the client consents to assessment as a private client and the settlement of the cost of assessment and treatment.
Consent to treatments will be confirmed verbally during appointments.
Consent to sharing of information, e.g. with the client’s GP, will be confirmed verbally before information is shared.